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Knowledge Base Article
Article#: 855
Error Message/ Question:
Invalid Serial Number. Invalid serial number. please enter a valide serial number in the following dialog.
Symptom:
When you open the VersaCheck program you receive and error message "Invalid Serial Number".
Cause:
This is caused by a corrupted registry file or that file get deleted.
Resolution:

The instructions below are for Windows Vista and Windows 7.

1. Click the OK button on the error message.

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2. Select Cancel on the registration window. Return to your desktop. Right click on the VersaCheck icon. Select Run As Administrator. Select to allow if prompted by Windows.

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3. Click the OK button on the error message.

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4. Fill out the first software registration form and select Next.

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5. On the second registration screen you will see a blank field below the Serial Number heading. Click in that field, turn on Caps Lock and enter your serial number. Select Next.

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6. Select the Internet option. Click on the Finish button.

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7. Ensure your internet is working and click on Yes. You will get a message stating that the registration has not been processed if you have registered the software before. This will not affect the registry file as it will have been written.

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8. Return to the desktop and open VersaCheck normally, the error will not appear.
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Document Created On 1/1/2026 6:26:56 AM
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